COVID-19 Information

We are looking forward to welcoming you back to the Centre. Please review the following safety changes we have made in order to keep patrons, staff and volunteers safe.

How we’re keeping you safe

Tickets are currently limited to a maximum of 50 people, or less, per performance in order to maintain physical distancing and as per gathering-size restrictions. This represents 10 per cent Mattamy Theatre’s capacity. Performers and staff are not included in the gathering limits.

Enhanced cleaning and sanitization

• We have established cleaning and disinfecting protocols to address high-contact surfaces throughout the facility (i.e. doorknobs, railings) using Health Canada recognized cleaners and disinfectants. High-contact surfaces are cleaned and disinfected at least twice a day and as necessary to maintain a sanitary environment.
• Armrests within the theatres are cleaned and disinfected after each use.
• Washrooms and hand sinks are cleaned and disinfected at least twice a day, or as frequently as necessary to maintain a sanitary environment. Washrooms will be open and accessible during facility opening hours, including during performances.

 Hand hygiene and respiratory etiquette will be supported and encouraged

• Wash your Hands, Cover your Cough, Protect Yourself signs will be posted in high traffic areas.
• Hand sanitizer dispensers (70-90% alcohol concentration) will be placed by entrances and throughout the venue for everyone to use.
• An adequate supply of liquid soap, paper towels, hand sanitizer, tissues, and waste receptacles will be provided throughout the venue and in washrooms.

 Screening

Patrons who are unwell, experiencing COVID-related symptoms, may have had recent exposure to the COVID-19 virus, or have recently travelled internationally, must not attend.

Please note that all ticket holders are required to self-screen prior to arrival and upon entering the Centre by answering the following questions:

• Are you experiencing any symptoms such as fever, cough, difficulty breathing?
• Have you traveled outside Canada in the last 14 days?
• Have you or someone you have been in close contact with tested positive for COVID-19 within the last 14 days?
• Have you been in close contact with someone who is being tested or has exhibited symptoms of COVID-19 within the last 14 days?

If you answered YES to any of the above questions, please do not come to the theatre.

Mandatory face coverings

In accordance with the Region’s by-law, everyone must wear a non-medical mask or face covering while inside the facility. Some exceptions apply, including (but not limited to) children under the age of three, and people with medical conditions that make wearing a mask difficult. For more information, review the Region’s by-law or call 3-1-1.

Learn about face coverings and how to properly wear, fit, remove and clean your non-medical face mask. 

Physical distancing

In common areas

• Please arrive at least twenty (20) minutes before your performance time to allow for physical distancing in the lobby. Depending on the performance, you may be emailed an entry time in advance to limit on site queuing.
• The lobby and theatre will be open at the same time to allow patrons to move directly to their seats.
• Floor markings and signage will show proper physical distancing when lining up to enter the theatre.
• Lobby seating may be unavailable in order to meet physical distancing guidelines.

 Coat check and concessions

• Our coat check and concession services have been temporarily suspended, to avoid queuing and the unnecessary handling of personal objects.
  • Coats and personal belongings can be kept at your seat, or in the empty seat(s) next to you.
  • Outside food and drink are not permitted in the theatre with the exception of bottled water. A refillable water station is available inside the facility. The water fountain is inaccessible for hygienic reasons (please bring a refillable water bottle).

 In the theatre

• Theatre capacity is reduced and seating is staggered to ensure compliance with physical distancing guidelines.
• Touchless ticket options are encouraged including print at home tickets and electronic tickets (i.e. on your phone).  
• We have adopted touchless ticket scanning. You will retain your ticket or electronic device during scanning.
• Floor markings and signage have been increased so that you can find your seat more easily.
• Separate entrances and exits will be identified using floor markings and signage and patrons will be asked to leave their seat(s) following the performance starting with the back row(s) to front row(s) in order to support physical distancing. 

 Tickets and box office

• Tickets must be purchased in advance. Walk-up sales are temporarily suspended.  

• All performances will be reserved seating only (i.e. no general admission).
• The box office will be open on Wednesdays from 9:30 a.m. – 4:30 p.m. (beginning Sept. 30) if you would like to purchase your tickets in-person or over the phone.
  • We have installed bio-shields at the box office. The bio-shields provide protection for you and staff.
  • When you select your seat(s), physical distancing will be maintained automatically. Our ticketing software blocks out seats around you in order to maintain a minimum of two (2) meters distance from others. This physical distancing will be reflected on the seating map when selecting your seat(s). 
  • By purchasing tickets, you are confirming that all guests are within your social circle, and agree to be the primary contact for all guests for contact tracing purposes.
    • A social circle is a group of up to 10 of the same people who can interact with one another without physical distancing.
    • Your information (email address and phone number) will be collected and kept on file with your seat number(s) in the event it is required for contact tracing.
    • Hearing assistive devices must be booked in advance by calling 905-878-7252 ext. 4902 or by emailing us.

 Returning tickets and refunds

Tickets can be returned up until the start of the performance at no charge by calling 905-878-7252 ext.4902 or by emailing us.

• A message left on voicemail or an email in advance of the performance start time will be honored for a refund.
• A staff member will follow up by email within two (2) business days and your method of payment will be automatically refunded.

Stay informed

Learn about the latest updates on actions taken by the Town of Milton. The Town of Milton's health services are provided by Halton Region. For more COVID-19 information, please visit Halton Region Public Health.